Why ICE Health Systems


  • Through the leadership and guidance of the Collaboration for Health IT (Collaboration) (www.Collaboration4HIT.org), ICE has developed an extensive health record system to substantially improve healthcare delivery, research and education.
  • Delivered via the Cloud, ICE is able to provide extensive system upgrades, backups and support with users requiring nothing more than a device with internet access. ICE is the first system to successfully undergo external security reviews which also including HIPAA requirements.

    • We will continue to do so annually. We are seeking ISO 27001 certification.
  • ICE is interdisciplinary and integrated, enabling proper and automated user communications throughout all clinics.

  • Data access is robust and available in real-time. Individual users are able to create their own real-time reports.

  • ICE includes the first fully integrated telehealth system. This enables proper and secure telehealth services as well as clinical coaching and mentoring.

…and much more


  • In a 2014 peer reviewed publication it was demonstrated that the average total annual cost of traditional EHRs in dental schools is $848,105. ICE is considerably less costly.

    • In addition to the pricing Internet2 and the founding members of the Collaboration established with ICE an overall business relationship that includes a Business Associate Agreement, Service Level Agreement and Support Level Agreement.

Constant improvements

  • ICE is proud to serve as the technology provider for the Collaboration. As such we receive input and recommendations on a daily basis regarding the profession’s needs for both today and tomorrow.

    • Requirements are brought forward in an organized and professional manner, enabling ICE to use them to constantly enhance the system.
    • The Collaboration members are able to review the way in which ICE plans to incorporate the requirements both by viewing documentation and reviewing the initial development BEFORE the upgrade is delivered. This allows the Collaboration to govern the system and meeting their goals successfully.

    • Upgrades are delivered, on average every two weeks.


  • ICE’s automated (video, audio and text) and real-time training and support mean you and your team are able to access the training materials you need when and from where you need them.

    • The automation also means proper tracking so the administrative leadership understands that their team has access to and is consuming the material.
    • The automated materials are updated to make sure they keep up with the refinements in the rest of ICE.
  • Live support is also available before and after clinics are open. ICE has multiple channels of communication to make sure you can connect with support when you need.

  • We have also developed tools to help you communicate any system-related questions or challenges you are having, so you get the proper support the first time and immediately.

Information below is a summary report from a university that has recently decided to transition to ICE Health Systems. Presented with permission.

Introduction to the ICE Transition

Why ICE?

  • Positive impacts faculty and students:
    • Remote access (offsite, at home, etc.)
    • Mobile: Hardware, platform and OS options, not limited by operating system
    • Interface
    • Remove Swipes
  • Dynamic data access
  • Security
  • Vendor Support
  • Interoperability
  • Standards: Internet2, Collaboration
  • Continuous improvement

Why is ICE better?

  • In addition to the above list
  • Training support
  • Patient Portal:
    • Fill out forms online
    • Patient education & educational videos
    • See my appt.
    • See my consents
    • See my balance
    • Pay account
  • Dashboards
  • Fewer clicks
  • Service Provider relationship vs. vendor
  • Kiosks (more)
  • Lexicomp integration -not go out to search
  • Multiple treatment plans: quote and copy
  • Ability to copy treatment plans to another provider - simply
  • ePrescriptions (electronic submissions)
  • Epic integration (MRNs, list of med, list of problems)
  • Research capability - data access
  • Patients see signature and what they are signing for
  • Students can use the system after graduation